At Fashion Store by GMStoreWorld, we want you to love every purchase. If you’re not completely satisfied, we’re here to help with a straightforward return process.

Important Notice:

To ensure a smooth resolution in case of any damage or issues with your order, we kindly request that you record a video of yourself unboxing the parcel as soon as you receive it. This video serves as valid proof if there is any need to file a claim for a damaged or incorrect item.

Please ensure that the video clearly shows the unopened package, the unboxing process, and the condition of the items inside.

Eligibility for Returns

  • Time Frame: You have 7 days from the date of delivery to return your item(s) for a refund or exchange.
  • Condition: Items must be returned in their original condition, unworn, unwashed, and with all tags attached.
  • Non-Returnable Items: Certain items are non-returnable for hygiene reasons, including:
    • Earrings and other body jewellery
    • Lingerie and swimwear
    • Final sale items, discount, coupons, gift card and promotion items.
  • Note: please email to us might be any possibilities exist for some case.

Category-Specific Guidelines

  1. Dresses
    • All dresses must be returned in their original condition, with no signs of wear, alterations, or washing.
    • Please ensure that the dress is free of any perfume, makeup, or deodorant stains.
  2. Accessories
    • Accessories such as belts, scarves, hats, and non-body jewellery can be returned if they are unworn and still in their original packaging.
    • Items must be free of any damage and with all tags attached.
  3. Footwear
    • Shoes must be returned in their original box, in new condition, and without any wear or scuff marks on the soles.
    • Please try on footwear on a clean, carpeted surface to avoid any damage.
  4. Handbags
    • Handbags must be returned with all original packaging, dust bags, and accessories (e.g., detachable straps).
    • The handbag should be in the same condition as received, without any signs of use.
  5. Jeans
    • Jeans must be returned in their original condition, unwashed and unworn.
    • Please ensure all original tags are attached and that there are no alterations to the item.

Return Process

  1. Initiating a Return: To start a return, please visit our Return Center on our website and enter your order number and email address to receive a return authorization.
  2. Shipping: Once your return is authorized, you will receive instructions on how to send your item back to us. You are responsible for the return shipping costs unless the return is due to a defect or error on our part.
  3. Processing: After we receive your returned item(s), please allow 7-10 business days for your return to be processed. Once processed, you will receive a confirmation email.
  4. Refunds: Refunds will be issued to your original payment method. Please note that it may take an additional 5-7 business days for the refund to appear in your account, depending on your bank or payment provider.

Exchanges

  • Exchanges Eligibility: We offer exchanges for items of the same product in a different size or color only. Exchanges are subject to availability and must meet the following conditions:
  • The item must be returned in its original condition, unworn, unwashed, and with all tags attached.
  • Exchanges must be requested within 7 days of delivery.
  • One-Time Exchange: Each purchase is eligible for one exchange only. Subsequent requests for the same order will not be entertained.
  • Shipping Costs: Customers are responsible for all shipping costs associated with returning the item for exchange and for shipping the exchanged item back to them. We recommend using a trackable shipping method as we are not responsible for lost or delayed shipments.
  • Restocking Fee: A restocking fee of 10% of the item’s price will be applied to all exchanges. This fee covers the handling and processing costs of the returned item.
  • No Exchange on Sale Items: Items purchased on sale or with a discount are not eligible for exchange. All sales on discounted items are final.
  • Processing Time: Once we receive your returned item for exchange, please allow up to 10 business days for the exchange to be processed. If the requested size or color is not available, we will issue store credit instead of a refund.
  • Store Credit for Out-of-Stock Items: If the size or color you requested is out of stock, instead of an exchange, we will issue store credit equal to the purchase price of the item. This credit can be used for future purchases at Fashion Store by GMStoreWorld.

Defective or Incorrect Items

Note:

  • If you receive a defective or incorrect item, please contact our customer service team within 7 days of receiving your order. We will arrange for a replacement or a refund, excluding return shipping costs.
  • Make sure valid proof of item (open parcel video) will be process

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • In certain circumstances, a partial refund may be issued. This could occur if an item is returned in a condition that does not meet our full return criteria (e.g., missing tags, slight wear, or damage). The amount of the partial refund will be determined based on the condition of the returned item and will be communicated to you prior to processing.
  • Please note that shipping costs are non-refundable, and a partial refund will only apply to the item’s purchase price.

Lost Parcel or item:

  • Contact Us: If your parcel hasn’t arrived within the estimated delivery time, please contact our customer support team immediately.
  • Investigation Process: We will initiate an investigation with the courier service to locate your parcel. This process may take up to 10 business days.
  • If your item
  • Resolution: Depending on the outcome, we will either:
    • Resend the order at no additional cost.
    • Issue a full refund in store credits (Buy any other item) if the parcel is confirmed lost.
  • Exclusions: We are not responsible for parcels lost due to incorrect addresses provided by the customer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed , and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. But 50% will be refunded if criteria not fulfil.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@gmstoreworld.store.

Shipping returns

To return your product, you should mail your product to: info@gmstoreworld.store.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at info@gmstoreworld.store for questions related to refunds and returns.